How to Cancel Asana - Step by Step Guide

Before You Cancel Asana

Three things to check before you start the Asana cancellation process.

Only billing owners can cancel. If you are not the billing owner for your Asana workspace, you cannot complete the cancellation. Check who the billing owner is under Admin Console > Billing.
Understand what you lose on the free plan. Asana's free plan supports up to 10 users with basic task and project features. Premium features like Timeline, Reporting, and Portfolios are removed when you downgrade. All your tasks and projects remain visible.
Export your project data if needed. Asana allows you to export tasks and projects as CSV files from each project's settings. Do this before downgrading if you want a local backup.

How to Cancel Asana - Step by Step

These steps apply to Asana Premium, Business, and Enterprise plans. The process is completed through the Asana web app - billing cannot be changed from the desktop application.

1
Sign in to app.asana.com as the billing owner
Go to app.asana.com and sign in with the account that has billing owner permissions for the organization.
2
Click your profile icon and go to Admin Console
Click your profile picture in the top-right corner and select "Admin Console" from the dropdown.
3
Navigate to Billing
In the Admin Console, click "Billing" in the left sidebar. You will see your current plan, number of seats, and renewal date.
4
Click Downgrade or Cancel
Click the "Downgrade" button to move to the Asana free plan, or follow the prompts to cancel entirely. Asana will show you what features will be removed.
5
Confirm the change
Complete the confirmation flow. Premium features are removed at the end of the current billing period. Tasks, projects, and team members remain accessible on the free plan.

What About Your Other Subscriptions?

Cancelling Asana is a good moment to review your full SaaS stack. Most teams discover 2-4 subscriptions they had forgotten about once they do a proper audit. CostLoop is a free subscription tracker that gives you one dashboard for every tool you pay for - renewal dates, costs, owners, and cancellation links all in one place. Free plan tracks up to 5 subscriptions, no credit card required.

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Frequently Asked Questions

What happens to my Asana projects when I cancel?

All your tasks, projects, and team data are preserved when you downgrade to the free plan. However, Premium and Business features are removed: Timeline view, Portfolios, Workload, Goals, and advanced reporting will no longer be accessible. Projects previously using Timeline will revert to list view.

Does Asana offer refunds when you cancel?

Asana does not offer prorated refunds on annual plans. Your paid plan continues until the end of the subscription period after cancellation. Monthly plans stop billing after the current cycle. Contact Asana support if you have a specific billing dispute.

What does the Asana free plan include?

The Asana free plan supports unlimited tasks, projects, and conversations for up to 10 team members. It includes list view, board view, and calendar view. It does not include Timeline (Gantt chart), Workload, Portfolios, Custom Fields, Forms, or the reporting and goal-tracking features available on Premium and Business plans.

Can I remove individual members instead of cancelling my Asana plan?

Yes. Asana charges per seat on Premium and Business plans. If you want to reduce cost without cancelling, you can remove team members from the organization to reduce your seat count. Go to Admin Console > Members and deactivate users who no longer need access. Your bill will adjust at the next renewal date.

Keep Track of Every Subscription You Still Pay For

After cancelling Asana, make sure you know exactly what else is renewing and when. CostLoop shows you all your subscriptions, their costs, and upcoming renewal dates in one simple dashboard.

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How to Cancel Your Asana Subscription