How to Cancel HubSpot - Step by Step Guide

How to Cancel Your HubSpot Subscription

A clear guide to cancelling your HubSpot paid hubs - the difference between cancelling paid features and deleting your account, what happens to your CRM data, and how annual vs monthly plans are handled differently.

Before You Cancel HubSpot

Three things to check before you start the HubSpot cancellation process.

  1. Export your CRM data before cancelling. Go to Contacts then Actions then Export to download your contacts, companies, deals, and other CRM records as CSV files. HubSpot's free CRM does not expire, but paid hub data and features change on downgrade.
  2. Note that HubSpot does not offer self-serve cancellation for paid hubs on annual contracts. Annual subscribers must contact HubSpot support or their account manager to cancel. Monthly subscribers can cancel through account settings.
  3. Understand the difference between cancelling paid hubs and deleting your account. You can cancel paid features (Marketing Hub, Sales Hub, etc.) while keeping the free CRM. Deleting your HubSpot portal is permanent and deletes all data.

How to Cancel HubSpot - Step by Step

These steps apply to HubSpot Marketing Hub, Sales Hub, Service Hub, CMS Hub, and Operations Hub. For annual contracts, step 4 requires contacting HubSpot support rather than self-serve cancellation.

  1. 1
    Sign in to app.hubspot.com

    Go to app.hubspot.com and sign in with a Super Admin account. Only Super Admins can access billing settings.

  2. 2
    Click the settings icon and go to Account and Billing

    Click the gear icon (Settings) in the main navigation, then find "Account and Billing" in the left sidebar.

  3. 3
    Open the Billing section

    In Account and Billing, click the "Billing" tab to see your current subscriptions, seat counts, and renewal dates.

  4. 4
    Cancel your paid subscription or contact support

    For monthly subscriptions, click "Cancel subscription" next to the hub you want to cancel. For annual contracts, click "Contact Support" - HubSpot requires you to contact them directly to process the cancellation.

  5. 5
    Confirm and receive written confirmation

    Complete the cancellation flow or receive written confirmation from the HubSpot support team. Keep a record of the cancellation for your billing records.

What About Your Other Subscriptions?

Cancelling HubSpot is a good moment to review your full SaaS stack. Most teams discover 2-4 subscriptions they had forgotten about once they do a proper audit. CostLoop is a free subscription tracker that gives you one dashboard for every tool you pay for - renewal dates, costs, owners, and cancellation links all in one place. Free plan tracks up to 5 subscriptions, no credit card required.

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Frequently Asked Questions

Does HubSpot have a free plan I can stay on after cancelling paid hubs?

Yes. HubSpot's free CRM is genuinely free with no time limit. After cancelling paid hubs like Marketing Hub or Sales Hub, your contacts, companies, and deals remain in the free CRM. You lose access to paid features like email sequences, ad management, reporting dashboards, and workflow automation, but the core CRM data stays intact.

Does HubSpot offer refunds when you cancel?

HubSpot does not offer prorated refunds on annual contracts. Monthly plans stop charging at the end of the current billing period. If you believe you were charged in error or have a specific circumstance, contact HubSpot support - they handle refund requests case by case.

Can I cancel individual HubSpot hubs without cancelling everything?

Yes. HubSpot sells its hubs (Marketing, Sales, Service, CMS, Operations) as separate products. You can cancel one hub while keeping others. In the Billing settings, each hub has its own cancel option. The free CRM remains available regardless of which paid hubs you cancel.

What happens to my HubSpot email campaigns and automation after I cancel Marketing Hub?

Active email campaigns and automation workflows will stop running immediately once your Marketing Hub subscription ends. Scheduled emails will not send. All workflow and campaign data is retained in your account so you can see the history, but you cannot activate or send new emails without re-subscribing to Marketing Hub.

Keep Track of Every Subscription You Still Pay For

After cancelling HubSpot, make sure you know exactly what else is renewing and when. CostLoop shows you all your subscriptions, their costs, and upcoming renewal dates in one simple dashboard.

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