How to Cancel Monday.com - Step by Step Guide

Before You Cancel Monday.com

Three things to check before you start the Monday.com cancellation process.

Only account admins can cancel. Regular users cannot access billing settings. Check your role under your profile settings if you are unsure.
The Monday.com free plan supports 2 seats only. If your team has more than 2 members, they will lose access on the free plan. Decide in advance which 2 accounts will remain active.
Export your board data if needed. Monday.com allows you to export boards as Excel or CSV files. Go to the board options (three-dot menu) and select "Export" before cancelling if you want an offline backup.

How to Cancel Monday.com - Step by Step

These steps apply to Monday.com Basic, Standard, Pro, and Enterprise plans. Billing is managed through the Admin panel in the Monday.com web app.

1
Sign in to monday.com as an admin
Go to monday.com and sign in with an admin account.
2
Click your avatar and go to Admin
Click your profile picture in the top-right corner and select "Admin" from the dropdown menu.
3
Go to Billing
In the Admin panel, click "Billing" in the left sidebar. You will see your current plan, number of seats, and next billing date.
4
Click Downgrade or Cancel plan
Click "Downgrade" to move to the free plan, or look for the option to cancel your subscription entirely. Monday.com may show you a retention offer before proceeding.
5
Confirm the change
Complete the confirmation steps. Your paid plan continues until the end of the current billing period. After that, the account reverts to the free plan limited to 2 seats and 3 boards.

What About Your Other Subscriptions?

Cancelling Monday.com is a good moment to review your full SaaS stack. Most teams discover 2-4 subscriptions they had forgotten about once they do a proper audit. CostLoop is a free subscription tracker that gives you one dashboard for every tool you pay for - renewal dates, costs, owners, and cancellation links all in one place. Free plan tracks up to 5 subscriptions, no credit card required.

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Frequently Asked Questions

What happens to my Monday.com boards when I cancel?

All boards and data are preserved. However, the free plan is limited to 2 seats and 3 boards. If you have more than 3 boards, the additional boards become read-only or inaccessible depending on the plan you downgrade to. Team members beyond 2 seats will lose access.

Does Monday.com offer refunds when you cancel?

Monday.com does not provide prorated refunds for annual plans. Your account stays active until the subscription end date, at which point it reverts to the free plan. Monthly plans can be cancelled at any time without further charges. For billing disputes, contact Monday.com support.

What does the Monday.com free plan include?

The free plan includes up to 2 seats, up to 3 boards, unlimited documents, 200 plus templates, iOS and Android apps, and 500MB of storage. It does not include automations, integrations, Timeline or Gantt views, time tracking, or the dashboard and reporting features available on paid plans.

Can I pause my Monday.com subscription instead of cancelling?

Monday.com does not offer a formal pause option for paid plans. Your choices are to downgrade to the free plan (which keeps your data but limits you to 2 seats and 3 boards) or cancel entirely. If you need to stop paying temporarily, downgrading to free is the safer option as all your board data remains intact.

Keep Track of Every Subscription You Still Pay For

After cancelling Monday.com, make sure you know exactly what else is renewing and when. CostLoop shows you all your subscriptions, their costs, and upcoming renewal dates in one simple dashboard.

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How to Cancel Your Monday.com Subscription